Refund Policy

At M&R Luxe Jewelry, we want you to love every piece you purchase. If for any reason you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below.

 

3.1 Return Eligibility

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We accept returns under the following conditions:

• The return request is made within 14 days of the delivery date

• The item is unworn, unaltered, and in its original condition

• The item is returned in its original packaging with all tags and documentation included

• The item was not marked as Final Sale at the time of purchase

 

3.2 Non-Returnable Items

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The following items are not eligible for return or exchange:

• Final Sale or clearance items

• Custom or personalized jewelry orders

• Items that have been worn, resized, or altered in any way

• Gift cards

 

3.3 How to Initiate a Return

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To start a return, please follow these steps:

• Email us at support@mrluxejewelry.com with your order number and reason for return

• Our team will respond within 2–3 business days with return instructions

• Ship the item back using a trackable shipping method — customers are responsible for return shipping costs

• Once we receive and inspect the item, we will process your refund

 

3.4 Refunds

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Once your return is received and approved, a refund will be issued to your original payment method within 5–10 business days. Please note that your financial institution may require additional time to process and post the refund to your account.

 

3.5 Exchanges

 

We are happy to offer exchanges for a different size or style. To request an exchange, email us at support@mrluxejewelry.com within 14 days of delivery. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a store credit or full refund.

 

3.6 Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@mrluxejewelry.com with your order number and clear photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

 

3.7 Lost or Stolen Packages

 

M&R Luxe Jewelry is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivery but you have not received your order, please first check with neighbors or building management, then contact the carrier directly. We will do our best to assist you in locating your package.

 

3.8 Contact

 

For all return and refund inquiries: support@mrluxejewelry.com